Shipping policy

Sweet Soul Shipping & Processing Policy

Processing Time

All Sweet Soul Hairgrowth Oil orders are processed within 2–4 business days.
Every bottle is made fresh, labeled with care, and packaged with intention.

Shipping Time

Once shipped, orders typically arrive within 2–5 business days through USPS.
Shipping times may vary during holidays or postal delays.

Order Confirmation

You will receive an email or message confirming your order as soon as it is placed.
A second notification will be sent once your order has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your location and package weight.

Incorrect Address

Please double‑check your shipping address before submitting your order.
Sweet Soul is not responsible for delays or lost packages due to incorrect addresses.

Lost or Delayed Packages

If your package is delayed or marked as delivered but you haven’t received it, please contact USPS directly to open a claim.
We will always support you through the process.

Returns & Exchanges

Due to the nature of handmade haircare products, all sales are final.
If there is an issue with your order, please reach out within 48 hours so we can make it right.